joya win Privacy Policy

1 Definitions and Scope

In this policy, "joya win", "we", "us", or "platform" refers to the website https://joya-win.cam and all associated digital services. "User", "you", or "your" refers to any person who uses this platform.

"Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, financial transaction details, and device-related information.

This policy is governed by the laws of Bangladesh. Our services are available only to persons aged 21 or above.

2 Types of Information Collected

2.1 Information Collected Directly

When you register, make a deposit, or contact us for support, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for transactions only)
• National ID or passport details (when identity verification is required)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

Information collected automatically while using the platform includes:

• Device type, operating system, and browser version
• IP address and session logs
• Time spent on the platform and pages visited
• Behavioural data collected through cookies and tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes verify information with trusted third parties. Only the information necessary for verification is used in this process.

3 Purpose of Using Information

joya win uses collected information for the following purposes:

1. Account registration, verification, and management
2. Processing deposits and withdrawals
3. Maintaining platform security and preventing fraud
4. Improving the experience based on user preferences
5. Providing bonuses, promotions, and VIP benefits
6. Customer support and complaint resolution
7. Fulfilling legal obligations

We never sell your information to third parties or use it for direct marketing — unless you have given explicit consent.

4 Disclosure and Sharing of Information

joya win may disclose personal information in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted third parties for payment processing, identity verification, and technical infrastructure management. These parties may only use the information to provide the specific service — not for any other purpose.

4.2 Legal Requirements

We may be legally required to disclose information under court orders, lawful requests from law enforcement agencies, or applicable laws of Bangladesh. In such cases, only the minimum necessary information is disclosed.

4.3 Business Transfers

In the event of a merger or acquisition, user information may be transferred, but the protections in this policy will be maintained and users will be notified in advance.

5 Data Security Methods

joya win uses industry-standard technologies and practices to protect user information. The key features of our security framework are:

• SSL Encryption: All communication on the platform is encrypted using SSL technology.
• Password Hashing: Passwords are never stored directly — only the hashed form is stored.
• Access Control: Only authorised staff can access personal information.
• Regular Audits: Our systems undergo regular security testing.
• Data Backup: Secure backups of data are maintained so that information can be recovered in the event of unexpected loss.

However, transmitting information over the internet is not entirely without risk. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

6 Cookie Policy

Cookies and similar tracking technologies are used on the joya win platform. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential Cookies: Maintaining login sessions and ensuring core functionality.
• Functional Cookies: Remembering your language and preferences.
• Analytics Cookies: Understanding which parts of the platform are used most and improving the service.

6.2 Cookie Controls

You can turn off non-essential cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Data Retention Period

We retain user information for as long as it is necessary or legally required. Specifically:

• All information is retained while the account is active.
• Even after an account is closed or deactivated, financial and transaction-related information is retained for a set period due to legal requirements.
• If there is an active investigation or legal dispute, the relevant information is retained until the dispute is resolved.

8 User Rights

Every user registered on the joya win platform has the following rights:

1. Right to Access: The right to request information about what data we hold about you.
2. Right to Correction: The right to request correction of inaccurate or incomplete information.
3. Right to Deletion: The right to request deletion of personal information where there is no legal obligation to retain it.
4. Right to Object to Processing: The right to object to the use of your information for specific purposes.
5. Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact our support team. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

9 Protection of Minors

All services of joya win are exclusively for persons aged 21 or above. We do not knowingly collect information from minors. An age verification process is carried out at the time of registration.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the information. To learn more about responsible gaming, read our Responsible Gaming Guidelines.

10 International Data Transfers

Our servers and data storage infrastructure may be located in various countries. Regardless of where data is stored, the security standards set out in this privacy policy are maintained. Appropriate legal and technical safeguards are ensured for data transfers.

11 Third-Party Sites and Services

If our platform contains links to third-party sites, those sites have their own privacy policies over which we have no control. Users are advised to review the policies of third-party sites before visiting them.

Payment service providers bKash, Nagad, Rocket, and Upay have their own privacy policies — while relevant information is shared with them during transactions, it is strictly limited to the transaction.

12 Policy Changes

joya win reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified via a notice on the platform.

If you continue to use the platform after a revised policy is published, you will be considered to have accepted the new policy. It is therefore recommended that you review this page regularly. You may also visit our About Us page to learn about all terms of our service.

13 Contact

If you have any questions, complaints, or requests to delete information regarding this privacy policy, please contact our support team:

Our support team can answer your questions in both Bengali and English. For common questions, you may visit our FAQ section.